Privacy Policy - Heritage Healed

0. Intended Audience

This Service is intended for users located in the United States. While users from other regions may access the Service, their use is subject to the terms of this Privacy Policy and they acknowledge that their data will be processed in the United States, which may have different data protection laws than their country of residence.

1. Information Collection and Use

We collect a few different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address (for order communication)
Name (if provided during checkout or communication)
Payment information (processed by our third-party payment processor, Stripe. We do not store your full payment card details.)
Uploaded photographs and images for restoration ("User Images")

Usage Data (Server Logs)

Our web server may automatically log basic information about how the Service is accessed and used ("Usage Data"). This Usage Data is generally anonymous and may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and the time spent on those pages. This information is used for server administration, security, and to ensure the proper functioning of the website.

Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Please see our Cookie Policy for more details. These are primarily for essential site functionality, such as payment processing and session management.

2. Use of Your Data

Heritage Healed uses the collected data for various purposes:

To provide and maintain our Service (including photo restoration)
To process your payments through our payment processor (Stripe)
To manage your order and communicate with you about it
To notify you about changes to our Service
To provide customer support
To monitor the basic usage and security of our Service
To detect, prevent and address technical issues

Use of User Images

Your User Images are used solely for the purpose of providing the photo restoration service you requested. We treat your images with the utmost confidentiality.

We will not use your User Images for any purpose other than restoring them as per your order.
We will not display, publish, or share your User Images with third parties without your explicit prior consent (e.g., if you agreed to let us use them as a sample).
User Images are stored securely. Typically, uploaded images are deleted from our active systems within 30-90 days after order completion, unless otherwise required by law or for dispute resolution.

3. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Usage Data from server logs is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

4. Data Transfer

Your information, including Personal Data and User Images, will be transferred to and processed in the United States. If you are accessing the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States might not be as comprehensive as those in your country. By using our Service, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy.

5. Disclosure of Data

Legal Requirements

Heritage Healed may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Heritage Healed
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, or to perform Service-related services. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Examples include:

Stripe (Payment Processing): Their Privacy Policy can be viewed at https://stripe.com/privacy
SendGrid (Email Delivery): Their Privacy Policy can be viewed at https://www.twilio.com/legal/privacy (SendGrid is a Twilio service)
Hosting Provider (e.g., Render): Our hosting provider processes data stored on their infrastructure, including server logs.

6. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data and User Images (such as SSL encryption for data in transit, secure storage for uploads, and limiting access), we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, such as the right to access, correct, or delete your personal information, or to object to certain processing. To make a request regarding your personal data, please contact us at [email protected]. We may ask you to verify your identity before responding to such requests. We will respond to your request within a reasonable timeframe in accordance with applicable law.

8. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

[email protected]
https://www.heritagehealed.com/privacy-policy